Refund and Return Policy
AcreSeason™ (hereinafter referred to as "this site") establishes the following policy regarding returns and refunds to provide customers with a safe and reliable shopping experience.
Returns Due to Customer Preference
Due to the nature of food products, we do not accept returns, exchanges, or refunds due to customer preference.
Please carefully review your order details before completing your purchase.
Damaged Products or Incorrect Deliveries
If a product arrives damaged, defective, or different from the item ordered due to an error on our part, we will provide appropriate assistance.
Return and Exchange Request Period
Please contact us through the Contact Us page within 2 days after receiving your order.
After reviewing the situation, we will determine the appropriate solution, such as replacement or refund.
Refunds
If a refund is approved, it will be processed using the original payment method.
For credit card payments, refunds are processed through the payment service provider. The time required for the refund to appear may vary depending on the card issuer or payment provider.
Return Shipping Costs
If the return is due to damaged products, incorrect deliveries, or other issues caused by this site, we will cover the necessary return shipping costs.
Returns due to customer preference are not accepted.
Contact Us
For inquiries regarding returns or refunds, please contact us after reviewing the Contact page on this site.