Frequently Asked Questions
Thank you for visiting AcreSeason™. This page provides answers to frequently asked questions regarding our products, orders, shipping, and services.
About Our Products
Q. What is rhubarb?
Rhubarb is a plant known for its unique tart flavor and aroma. It is commonly used as an ingredient for jams and desserts in many countries.
Q. What is the difference between red rhubarb and green rhubarb?
Rhubarb stalks can range from deep red to pink to green. The red color comes from natural pigments called anthocyanins, and how red the stalks become depends on the variety and growing conditions, such as cool nights and large temperature differences between day and night. At AcreSeason™, we grow red rhubarb in the highland area of Fujimi, Nagano, Japan, and use it for our jam and fresh rhubarb.
Q. Is green rhubarb unripe, or is red rhubarb sweeter?
No. Green stalks are not unripe, and color alone is not a reliable sign of sweetness. Rhubarb is naturally tart whatever its color, which is why it is usually cooked with sugar. Red stalks are especially popular for jam because of their vivid color.
Q. Why does red rhubarb look greener in summer?
In hot summer weather, the red color of the stalks can fade and the stalks may look greener. You can read more in our post, June vs. August Rhubarb: Does the Season Affect Color and Flavor?
Q. Can I eat rhubarb leaves?
No. Only the stalks are eaten. The leaves are not edible and should be removed before cooking.
Q. What does rhubarb jam taste like?
Our rhubarb jam offers a refreshing tartness and natural flavor unique to rhubarb.
Storage and Shelf Life
Q. How should I store the product?
Please check the storage instructions on the product label. After opening, keep refrigerated and consume as soon as possible.
Q. What is the shelf life?
The shelf life varies by product. Please check the product page or product label for details.
Orders
Q. How can I place an order?
Our jam can be pre-ordered through the product pages on this website. Fresh rhubarb is a seasonal item and requires advance reservation by email. Please see the product page for details.
Q. Can I change or cancel my order?
Changes or cancellations may be possible before shipment preparation begins. Please contact us through our Contact page.
Shipping
Q. When will my order be shipped?
Orders will be shipped within 2 business days after order confirmation and confirmation of payment or receipt of payment.
Q. Can I specify a delivery date?
Delivery date requests may not always be available depending on the shipping method and circumstances. Please contact us for details.
Returns and Exchanges
Q. Can I return or exchange a product?
Due to the nature of food products, we do not accept returns or exchanges due to customer preference. For defective products or incorrect deliveries, please contact us within 2 days after receiving your order.
International Shipping
Q. Do you ship internationally?
We currently ship within Japan only. We are looking for overseas distributors and business partners, so if you are interested, please contact us through our Contact page.
Contact Us
For additional questions, please visit our Contact page.
Business Hours
Q. What are your business hours?
Due to farming activities and shipping operations, we do not have fixed business hours. Email inquiries are accepted 24 hours a day.